VastraMarts – Terms & Conditions

Effective Date: 24 September 2026

Welcome to VastraMarts. These Terms & Conditions govern your use of the VastraMarts website and your purchase of products through our platform.

By accessing or using our website, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.

1. About VastraMarts

VastraMarts is an online shopping platform offering fashion and lifestyle products, including sarees, nightwear, kurtis, kurtas, innerwear, accessories and other products available on our website.

We reserve the right to add, remove, modify or discontinue products, categories, services or website features without prior notice.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, prices and specifications displayed on our website are accurate.

However:

• Actual colours may vary depending on your device or screen settings.
• Minor variations in prints, patterns, embroidery and fabric may occur.
• Product measurements may have a reasonable manufacturing variation.
• Product images may be for representation purposes where specifically indicated.
• Product availability may change without prior notice.

We reserve the right to correct errors in product information, pricing or availability.

3. Pricing and Taxes

All product prices displayed on VastraMarts are subject to applicable taxes and charges.

The final amount payable will be displayed at checkout, including applicable:

• Product price
• Discount
• GST/taxes, where applicable
• Domestic shipping charges
• International shipping charges, where applicable
• Other applicable charges

We reserve the right to change product prices and promotional offers at any time.

4. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you will receive an order confirmation by email, SMS, WhatsApp or other available communication methods.

An order may be cancelled by VastraMarts in circumstances including:

• Product becoming unavailable
• Incorrect product pricing
• Suspected fraudulent activity
• Incorrect or incomplete customer information
• Shipping restrictions
• Payment failure
• Other circumstances beyond our reasonable control

If payment has already been received for an order cancelled by VastraMarts, the eligible amount will be refunded through the applicable payment method.

5. Payment

We may provide payment options including:

• Credit card
• Debit card
• UPI
• Net banking
• Wallets
• Cash on Delivery, where available
• Other payment methods displayed at checkout

Customers are responsible for providing accurate payment and billing information.

VastraMarts does not store complete card details unless specifically permitted and handled through an authorised payment service provider.

6. Domestic Shipping

Orders within India will be shipped to the delivery address provided by the customer.

Shipping charges may vary based on your delivery location, order weight, package dimensions and selected shipping method.

The applicable shipping charge will be displayed during checkout wherever supported.

Delivery times may vary depending on:

• Delivery location
• Courier availability
• Product availability
• Weather conditions
• Public holidays
• Remote-area delivery
• Other circumstances beyond our control

7. International Shipping

VastraMarts may offer international shipping to selected countries and locations.

International shipping charges are calculated based on the destination country, delivery location, package weight, package dimensions, shipping service and other applicable factors.

The final international shipping charge will be displayed at checkout, where applicable.

International Delivery

International delivery times may vary depending on:

• Destination country
• Shipping method selected
• Customs clearance
• Import procedures
• Local courier services
• Public holidays
• Weather conditions
• Customs inspections
• Other circumstances beyond our reasonable control

The estimated delivery period displayed at checkout is an estimate and is not a guaranteed delivery date.

8. Customs Duties, Import Taxes & Charges

International customers are responsible for any customs duties, import taxes, VAT, GST, local taxes, customs clearance charges, brokerage fees or other charges imposed by the destination country.

These charges are generally determined by the customs authorities of the destination country and may vary depending on:

• Product type
• Product value
• Country of origin
• Import regulations
• Applicable customs tariff
• Local tax regulations

Such charges are not included in the product price or international shipping charge unless specifically stated at checkout.

VastraMarts cannot guarantee the exact amount of customs duties or import taxes payable in the destination country.

Customers are responsible for checking their country's import requirements before placing an international order.

India's DGFT guidance also notes that exporters should check the applicable product classification and regulatory requirements in both India and the destination country. DGFT Content

9. Customs Clearance

International shipments may be inspected or held by customs authorities.

VastraMarts is not responsible for delays caused by:

• Customs inspection
• Customs clearance procedures
• Import documentation
• Destination-country regulations
• Incorrect recipient information
• Customer's failure to pay applicable customs charges

Where required, customers may need to provide additional information or documentation to customs or the courier company.

10. Refusal to Pay Customs Charges

If an international customer refuses to pay applicable customs duties, taxes or clearance charges and the shipment is returned to VastraMarts, the refund amount may be reduced by:

• Original shipping charges
• Return shipping charges
• Customs/clearance charges
• Other charges incurred by VastraMarts

Any remaining eligible refund will be processed according to our Refund Policy.

11. International Shipping Restrictions

Some products may not be eligible for international delivery because of:

• Import restrictions
• Export restrictions
• Customs regulations
• Courier restrictions
• Destination-country laws
• Product-specific restrictions

VastraMarts reserves the right to cancel an international order if the product cannot legally or practically be shipped to the destination.

12. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Name
• House/Flat number
• Street
• City
• State/Province
• Postal/ZIP code
• Country
• Contact number
• Email address, where required

VastraMarts will not be responsible for delivery failure caused by incorrect or incomplete information provided by the customer.

13. Order Tracking

Where tracking is available, tracking information will be provided to the customer through the available communication method.

Tracking updates may be delayed because of courier, customs or transportation processes.

14. Delivery Delays

VastraMarts will make reasonable efforts to dispatch orders within the stated processing period.

However, we are not responsible for delays caused by events beyond our reasonable control, including:

• Natural disasters
• Severe weather
• Strikes
• Transportation disruptions
• Government restrictions
• Customs delays
• Courier delays
• War or civil disturbance
• Public health emergencies
• Other force majeure events

15. Returns & Exchanges

Returns and exchanges are subject to the VastraMarts Return & Refund Policy.

Customers must follow the return procedure provided on the website.

Products may be required to meet conditions such as:

• Unused
• Unwashed
• Unworn
• Original packaging
• Original tags attached
• No damage or alteration

Certain products may be non-returnable for hygiene or other legitimate reasons. Such restrictions will be indicated on the relevant product page or return policy.

16. International Returns

International returns may be subject to additional shipping and customs costs.

Unless otherwise specifically stated by VastraMarts, customers may be responsible for the cost of returning an international order.

Any customs duties, taxes or import charges already paid in the destination country may not be refundable by VastraMarts.

Return eligibility will be determined according to the applicable Return & Refund Policy.

17. Damaged or Incorrect Products

If you receive:

• A damaged product
• An incorrect product
• A missing item
• A product materially different from the description

please contact VastraMarts within the specified period mentioned in our Return & Refund Policy.

Customers may be requested to provide photographs, videos, packaging details, shipping labels or other information necessary to investigate the issue.

18. Cancellation

Customers may request cancellation before the order has been processed or shipped, subject to our cancellation policy.

Once an order has been shipped, cancellation may no longer be possible.

19. Promotions and Discounts

Promotional offers, discount codes and special offers may have specific terms and validity periods.

Unless specifically stated:

• Promotions cannot be exchanged for cash.
• Multiple promotional codes may not be combined.
• Offers may be limited to selected products or customers.
• VastraMarts may withdraw or modify promotions where permitted.

20. Intellectual Property

All website content, including:

• Logo
• Brand name
• Images
• Product photographs
• Graphics
• Text
• Designs
• Website layout
• Videos
• Software

is owned by or licensed to VastraMarts and is protected by applicable intellectual property laws.

Unauthorised copying, reproduction, distribution or commercial use is prohibited.

21. Website Usage

Customers must not use the website for:

• Fraudulent transactions
• Unlawful activities
• Attempting unauthorised access
• Introducing malicious software
• Interfering with website operations
• Collecting information through unauthorised methods
• Misusing promotional offers

VastraMarts reserves the right to restrict or terminate access where appropriate.

22. Privacy

Customer information will be handled in accordance with the VastraMarts Privacy Policy.

Customers should review our Privacy Policy before using the website.

23. Third-Party Services

VastraMarts may use third-party service providers including:

• Payment gateways
• Courier companies
• Shipping providers
• Logistics companies
• Email/SMS providers
• Analytics providers
• Technology service providers

Their services may be subject to their respective terms and policies.

24. Limitation of Liability

VastraMarts will take reasonable steps to provide products and services as described on the website.

However, to the extent permitted by applicable law, VastraMarts shall not be responsible for indirect or consequential losses arising from circumstances beyond its reasonable control.

Nothing in these Terms & Conditions is intended to exclude or restrict rights or remedies that cannot legally be excluded or restricted.

25. Force Majeure

VastraMarts shall not be responsible for failure or delay caused by circumstances beyond its reasonable control, including natural disasters, war, strikes, government restrictions, customs restrictions, transportation disruptions, internet or telecommunications failures and other force majeure events.

26. Changes to Terms

VastraMarts may update these Terms & Conditions from time to time.

The updated version will be published on this page with the revised effective date.

Customers are encouraged to review the Terms & Conditions before placing orders.

27. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any dispute shall be subject to the jurisdiction of the appropriate courts and authorities in India, subject to applicable consumer protection laws.

28. Customer Support & Grievance Redressal

For questions regarding orders, shipping, returns, refunds or complaints, customers may contact:

VastraMarts
Website: www.vastramarts.com
Email: support@vastramarts.com

We will provide a complaint/reference number where applicable so that customers can track the status of their complaint. This is consistent with the information requirements under India's e-commerce rules.