Return and Refund Policy
Refund & Return Policy
Last Updated: 15.06.2026
At VastraMarts, customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which returns, replacements, and refunds are accepted for purchases made through www.vastramarts.com.
By placing an order on our website, you agree to this policy.
1. Return Eligibility
You may request a return or replacement if:
The product received is damaged during transit.
The product received is defective.
The wrong product was delivered.
The product received is significantly different from the product description.
To be eligible for a return:
The request must be made within 7 days of delivery.
The product must be unused, unwashed, and in its original condition.
Original tags, labels, packaging, and accessories must be intact.
Proof of purchase must be provided.
2. Non-Returnable Items
The following items are generally not eligible for return or refund:
Products damaged due to misuse or improper handling.
Products without original packaging or tags.
Customized or personalized products.
Gift cards and promotional items.
Products returned after the return window has expired.
Innerwear, lingerie, and personal hygiene products (unless defective or damaged).
3. Return Request Process
To initiate a return:
Contact our customer support team.
Provide:
Order Number
Product Images
Images of Packaging
Reason for Return
Our team will review your request within 2-5 business days.
If approved, return instructions will be provided.
4. Replacement Policy
Eligible products may qualify for a replacement instead of a refund.
Replacements are subject to:
Product availability
Supplier stock availability
Serviceability of the delivery location
If a replacement is unavailable, a refund may be offered.
5. Refund Policy
Refunds may be approved under the following circumstances:
Damaged product received.
Defective product received.
Incorrect product delivered.
Order canceled before shipment.
Product unavailable after payment.
Once approved, refunds will be processed to the original payment method.
Refund Processing Time
Refund approval: 2-5 business days
Refund processing: 5-10 business days
Bank settlement: Depending on your bank or payment provider
Total refund processing time may take up to 15 business days.
6. Order Cancellation
Before Shipment
Orders may be canceled before they are dispatched.
If canceled successfully, a full refund will be issued.
After Shipment
Orders that have already been shipped cannot be canceled.
Customers may request a return after delivery if eligible under this policy.
7. Delivery Refusal
If a customer refuses delivery without a valid reason:
Shipping and handling charges may be deducted from any eligible refund.
Repeated delivery refusals may result in account restrictions.
8. Dropshipping Fulfillment Notice
As VastraMarts operates using a dropshipping model:
Products may be shipped directly from third-party suppliers.
Return approvals are subject to supplier policies.
Certain products may qualify for refunds without requiring physical return if approved by our support team.
9. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
VastraMarts is not responsible for:
Orders delivered to incorrect addresses provided by customers.
Delivery failures caused by incorrect contact information.
10. Late or Missing Refunds
If you have not received your refund:
Check your bank account.
Contact your card issuer or payment provider.
Contact your bank regarding pending transactions.
If the issue persists, contact our support team.
11. Contact Information
For return or refund assistance, please contact:
VastraMarts
Website: www.vastramarts.com
Email: support@vastramarts.com
Phone:
Address:
12. Policy Updates
VastraMarts reserves the right to modify this Refund & Return Policy at any time without prior notice.
Updated versions will be posted on this page with the revised effective date.
By placing an order on www.vastramarts.com, you acknowledge and agree to this Refund & Return Policy.
